# Agentic AI

> Agentic AI is software that pursues a goal by reasoning, planning, and taking actions across tools and systems, not just answering a prompt.

_Source: https://plenaura.com/glossary/agentic-ai · Last updated: 2026-06-03 · Plenaura_

## Key points

- A chatbot responds; an agent observes, decides, uses tools, and completes multi-step work.
- Best suited to structured, repeatable workflows with clear success criteria.
- Most reliable when semi-autonomous: fast on routine steps, with human handoff for judgment.

## FAQ

### How is an AI agent different from a chatbot?

A chatbot generates text in response to a prompt. An agent can take actions (look up records, call APIs, run a multi-step process), to actually complete a task, escalating to a human when needed.